Returns & Refunds

Returns & Refunds

We want you to shop with confidence at VPLINK Vape Shop. If you experience any issues with your order, please contact us and we will do our best to assist you.

Returning an Order

If you wish to return an order, please contact our customer service before sending any items back. Return requests are handled in accordance with our applicable policies and German consumer protection laws.

Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, please contact us as soon as possible after delivery. Including your order number and photos of the product will help us process your request more efficiently.

Refund Process

Once an approved return has been received and inspected, any applicable refund will be processed using the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider.

Non-Returnable Products

For hygiene and consumer safety reasons, certain vaping products may not be eligible for return once opened or used, unless required by applicable law.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer service team.

Email
hello@vpl-gmbh.com

For detailed legal information regarding cancellations and returns, please refer to our official Return & Refund Policy.