FAQ

Frequently Asked Questions

Find answers to the most common questions about ordering, shipping and shopping at VPLINK Vape Shop.

Who can purchase from VPLINK Vape Shop?

Our products are intended exclusively for adults aged 18 years or older. By placing an order, you confirm that you meet the legal minimum age required under German law.

Do you deliver throughout Germany?

Yes. We currently deliver within Germany. Additional shipping destinations may become available in the future.

How long does shipping take?

Orders are normally processed within one business day. Delivery times depend on the shipping destination and carrier.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.

Are your products authentic?

We source our products from trusted suppliers and only offer genuine products intended for the European market.

Can I return my order?

Information about returns and cancellations can be found in our Return & Refund Policy. Please contact us before sending any items back.

Which payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location and device.

How can I contact customer service?

If you have any questions regarding your order or our products, please contact us at:

Email:
hello@vpl-gmbh.com

Do you also operate physical stores?

In addition to our online shop, VPL Automaten Service GmbH operates the VPLINK smart vending machine network in Germany, providing convenient self-service access to vaping products at selected locations.

Where can I find your legal information?

Please refer to our Imprint, Privacy Policy and Terms of Service for detailed legal and company information.